Ichnos reconnecting you to the wellness within

SHIpPING policy-payments & RETURNS

VEGAN | CRUELTY FREE | LEAVE NO TRACE | ECO PACKAGING

shipping policy

We ship worldwide .

Additional customs – duties may be charged depending on the destination country rates .  Ichnos soap is not responsible  for payment of any additional customs – duties charges .

When a region is inaccessible and the cost is more expensive , your order will be delivered ” by Elta Courier by air ” in 10-14 business days.

From the moment you place your order allow us 1 to 2 working days to process your order .

GREECE

Standard Delivery: 2-4 business days.
Estimated Shipping Costs:
Standard: 5€

  •  Free delivery for orders over 40€

EUROPE

Standard Delivery: 2-5 business days.
Express Delivery: 1-3 business days.

Estimated Shipping Costs:
Standard 11€
Express 15€

  • Free delivery for orders over 70€

USA & CANADA

Standard Delivery: 10-15 business days.
Express Delivery: 2-5 business days.

Estimated Shipping Costs
Local Post: 11€
Express: 22€

Free delivery for orders over 100€

RUSSIA & MIDDLE EAST 

Standard Delivery: 15-20 business days.
Express Delivery: 2-5 business days.

Estimated Shipping Costs:
Standard delivery: 11€
Express: 24€

  • Free delivery for orders over 150€

AUSTRALIA & NEW ZEALAND

Standard Delivery: 20-30 business days.
Express Delivery: 3-5 business days.

Estimated Shipping Costs:
Standard delivery: 11€
Express: 34€

  • Free delivery for orders over 150€

TRACK YOUR ORDER

Standard delivery / Local post
You can easily track your order using the tracking number on your dispatch confirmation email.

Track your order here:
https://www.elta.gr/

International Express and standard
You can easily track your order using the tracking number on your dispatch confirmation email

Track your order here:

https://www.dhl.gr/exp-en/express/tracking.html

Tracking is provided for all orders and is sent when sending the order .

EXTRA INFO

Ichnos soap is not responsible for any loss due to incomplete shipping information or incorrect shipping addresses .

If orders with incorrect shipping information are shipped , the order cannot be corrected .

Please inform your shipping details up to date before confirming your order.

payments

PAYMENT METHODS

You can pay your order by:

  • Credit/Debit Card (Visa, Mastercard, Maestro)
  • Bank Transfer 
  • Cash on Delivery (only for Greece)

INTERNATIONAL ORDERS – NON EUROPEAN UNION

You can pay your order by:

  • Credit/Debit Card (Visa, Mastercard, Maestro)
  • Bank Transfer

return policy

Please note that due to the personal  nature of our products , we are unable to accept returns or exchanges on orders .

Feel free to contact us if you have any questions .

Email:  info@ichnossoap.com